We work with ASISTUR S.A., Cuba's leading travel insurance company, to
offer you the best travel insurance. ASISTUR has offices across Cuba to
offer you onsite assistance in case of emergencies. Below you will find
the two options that we currently offer. Citizens from the United States
can only choose the Cuba Premium Plus option, which is available exclusively
to US citizens. Note that both options only cover travel in Cuba, but
not in any other country.
MEDICAL EXPENSES DUE TO ILLNESS OR ACCIDENT:
For expenses held in Cuba and due to illness
or accident occurred in Cuba
We highly recommend the reading of the General Conditions to allow
an exact understanding of the system and of the multiple services
that we offer to our clients.
Nevertheless, reasons of practical order move us to reiterate some
fundamental concepts that facilitate the good use of the services.
Our experience indicates us that you can be basically in one of
these two situations:
SITUATION No. 1: The nature of the problem is not very serious,
and you are able to require the services of ASISTUR by yourself.
In such a supposition, you look in your card for the phone numbers
of the Central Alarm Station of ASISTUR, and if you have to place
a long distance call, request the Call Colect service, so that the
cost is charged directly to the bill of ASISTUR. It is necessary
to remark that some places do not have this communication service.
In this case you will have to pay the cost of the call, and later
request its refund by presentation of the justificatory note in
Once you are on line, carefully follow the instructions given to
you by the Duty Operator. The efficiency of the requested assistance
will depend mainly on this.
SITUATION No. 2: You have a serious health problem, the needs of
assistance are very urgent, and you are not able to require by yourself
the services of our central station because of your bad condition.
In this case, the important thing is that you receive immediate
assistance where ever you are, through the health professionals
and/or establishments that can assist you.
But after, during the 24 following hours you or any person accompaning
you is to contact the corresponding Central Alarm Station of ASISTUR,
providing all the information refered to the event suffered and
the assistance you have received.
By so doing, our Central station will contact the Assistance Center
where you are, in order to control all the phases of the assistance
service and to warrant the expenses that correspond, according to
the terms of the General Conditions.